We, at Banyan Tree Yarns, are constantly very eager waiting for your suggestions to better our service. Some of our estimated customer honoured us with the following lovely comments that we would like to share with you
If you have doubts about delivery times to the UK then DON'T!!! Just 2 weeks before Christmas, I contacted Georganne on a Friday evening to discuss the possibilities of placing and receiving an order before Christmas. After being assured that my order would be sent the following day (yes, even on a Saturday!!!) an order was subsequently placed late that evening. Tuesday morning at 10 a.m. my order had arrived!!! An absolutely amazing service from an extremely friendly and helpful Georganne. I would highly recommend this site to anyone, not only for their yarns but excellent customer service.
Eileen from England
“This Company have reignited my delight and interest in knitting. I have tried to stretch myself with the type of garments and crafts using wool but have hit a problem with sourcing the materials. Banyan have stuck with it for me in acquiring a particular Lion Brand and at all times were friendly, informative and patient. They were prompt in replies and reassuring. When the wool arrived they despatched it without delay, payment was easy and the delivery secure and fast. An absolute pleasure to deal with this company and I cannot recommend them highly enough. A rare gem in online shopping.”
Therese from England
“I placed an order for several different colours of Lion Brand Homespun recently - the order was placed in the evening of Thursday the 4th of November. The order arrived on the following Wednesday, the 10th, in the morning. To my mind this is exceptionally good service. Sometimes when I buy things on line in the UK they don't arrive as quickly as that! Also, as mentioned on the website, although the cost of the postage was more than £10, I was not charged the extra, which I think is a very good bonus for people who knit a lot and order quite a lot of yarn at once. Thank you!”
Annie from England
“Wide range of yarns and colours, fast and friendly service and very reasonable shipping costs”
Silvia from Spain
“I first saw some wool that I liked on the Lion Brand site and contacted Lion to ask if there were any retailers within the UK. I was told that my nearest retailer was Banyan Tree Yarns based in Malta. I emailed them to order the wool. They contacted me to say the wool would be coming into stock in the near future and that they would keep the amount I wanted to one side. I was told when the wool had been despatched (it arrived promptly - or as promptly as our Post Office allows! - and was well packed). Because I sent a cheque in payment I was rather worried about my bank refusing to clear it as it was made out in euros not UK pounds. I was told when the cheque was cleared which eased my mind.
My one quibble (which I am sure will be sorted in the near future) is that there is no facility to pay with a credit card which would have been helpful.
All in all, I would recommend Banyan Tree Yarns and their service most highly.”
Judith from England
“Thank you for all your help. You do exactly what you say you will do. Your service is completely reliable and your customer service is one of the best I have ever experienced. Best wishes.“
Jen from England
“After a lot of running around trying to find the yarn to match the items I wanted to do and failing, I came across Banyantreeyarns. I just couldn’t believe that finally there was a hassle-free e-shop that could supply me with such an incredible choice of yarn. The service is excellent, the delivery fast, and the yarns of the finest quality. And to top it all up, the website links to another website offering hundreds of free patterns you can download and print! No more excuses for not finding the right yarn now!! Thank-you Banyantreeyarns!!”
Shirley from Malta
“This is my favorite site from which to buy yarn because I can get Lion Brand Homespun, an American brand, more cheaply than from other sources I'm also delighted to find many other yarns and supplies all in one place. Shipping costs and arrival times are always reasonable. Customer service has been exemplary, and they are willing to help you out with even minor questions; when I was buying a new yarn with which I needed help with estimating gauge, they took the trouble to knit a swatch and calculate how much yarn I would need for a project.”
Stephanie from United Kingdom
“Quick shipping, great personal service and professional advice. Highly recommended!”
Pauline - Malta